Terms & Conditions
Gerrico Ltd, 130c High Street, Tranent, East Lothian, EH33 1HJ, shall be referred to as ‘The Company’, ‘us’, ‘we’ or ‘our’. The individual or body purchasing from ‘The Company’ shall be referred to as ‘The Customer’, ‘your’ or ‘you’. These terms and conditions shall apply to the supply of goods and services by ‘The Company’ to ‘The Customer’.
1.1. By placing an order, you are consenting to these Terms and Conditions.
1.2. Our acceptance of your order brings into existence a legally binding contract.
1.3. Legal ownership of any goods will not pass to you until full payment has been received.
1.4. Should you obtain goods prior to full order payment, you accept that we retain the right to demand and receive immediate settlement of outstanding payment prior to transfer of ownership, or grant us unrestricted access to reclaim the goods. At this point a cancellation process shall be instigated.
2.1. All prices shown on our website or price lists are in (£) Pounds Sterling, and include VAT at the current rate, errors and omission excepted. Manually processed credit card payments are subject to a small processing surcharge (typically 2%). No surcharge is levied for debit card payments, or for ordering electronically on-line.
2.2. Delivery is included in the price unless stated otherwise, and an additional charge may be applicable depending upon the delivery area and goods/services ordered.
2.3. You shall be notified prior to acceptance of the order if there is an amendment or alteration to the price of the goods or services.
2.4. The manufacturers reserve the right to change the specification of their products at any time. If the price has been amended or altered, you will be entitled to cancel the order and receive a full refund where applicable.
2.5. Payment for goods or services must be made in full at the time of order, and funds must be credited to our bank account before goods are released, unless specifically authorised in writing to the contrary by us.
3.1. We will arrange delivery of the goods at the earliest opportunity, subject to the order value being paid in full (and cleared).
3.2. All delivery dates or lead times stated are approximate, and are stated for indication purposes only. We cannot guarantee specific delivery dates or delivery times, and cannot be held responsible for delays which are outwith our direct control, including (but not limited to) manufacturing problems and third party contracted companies.
3.3. We shall not be responsible for any delays caused due to incorrect or incomplete information being submitted by ‘The Customer’.
3.4. Deliveries shall be made to the roadside only, and it shall be at the discretion of the delivery driver to move the goods to an alternative point at the delivery property.
3.5. Individual panels can be large and bulky. It is your responsibility to provide suitable access for delivery, and notify us of any concerns, in writing, at the point of order. If we are unable to fulfil delivery in this instance, you will be liable for any failed or return delivery charges.
3.6. A valid signature from you or your representative is required upon delivery, at which point you bear all responsibility and risk.
3.6.1. If you are not available to sign for the goods upon delivery, prior written acceptance of responsibility must be authorised by us allowing the goods to be left unattended. If written acceptance of responsibility is not received prior to delivery, you will be liable for the failed and/or return delivery charges.
3.7. Goods must be examined within a reasonable time of delivery, and all damages or shortages must be reported as soon as possible by telephone to 01875 613090, and thereafter in writing. ‘The Company’ will not accept any telephone claims which are not backed up immediately in writing.
3.7.1. No responsibility for transit damage will be accepted after 24hrs from time of delivery.
3.7.2. If sectional goods/panels are missing, incorrect or if damage has occurred during transit, each section will be classed as an individual item. We reserve the right to replace only the damaged or missing sections, and can decline any replacement when damage has been caused by ‘The Customer’ through misuse, neglect, self-assembly, or incorrect storage. Minor superficial damage caused during transit or missing parts will not be accepted as grounds for rejection.
3.8. You should not begin installation, or arrange any third-party installation until the product has been fully inspected for damage or missing parts. We shall not be liable for any costs incurred by 'The Customer', should they fail to inspect and satisfy themselves that the product is sound and complete prior to self-assembly.
4.1. All our products are sold and supplied for self-assembly only, unless stated otherwise.
4.2. If an installation service is available, and has been requested, ‘The Customer’ must provide suitable access, and a flat, level and square base, capable of carrying considerable weight.
4.2.1. The site should be clear of overhanging branches or obstructions, and have sufficient unobstructed access (minimum 600mm) around the site for the safe erecting and maintenance of the building. If access or the base is unsuitable, you will be liable for the aborted labour costs (10% of the product price or the initial installation fee, whichever is greater), and the product will be left for self-assembly.
4.2.2. Should ‘The Customer’ require a return installation service, a similar charge (10% of the product price or the initial installation fee, whichever is greater) must be paid prior to the subsequent visit being made.
4.3. ‘The Customer’ must ensure that the installer’s vehicle can be parked as close as possible to the installation site. If a parking area cannot be located nearby the site, the installation may be abandoned and a return charge (as defined in 4.2.1. and 4.2.2.) may be made. ‘The Customer’ will be liable for any costs incurred by the installation team (i.e. metered parking) during the installation period.
5.1. You can cancel the contract at anytime if the goods have not been collected, dispatched, or delivered. Cancellations must be made in writing either by letter, fax or email.
5.1.1. A charge may be applicable if the order is cancelled once goods are in transit, or if delivery has been scheduled by a third party.
5.2. ‘The Customer’ has no right to cancel at any time if the order includes special order items, non-standard options, adaptations, or personalised preferences. Buildings ordered for delivery direct to the customer from overseas (e.g. log cabins) are non-returnable, and cannot be cancelled once shipping has commenced.
5.3. If the goods have been delivered you can return (or make available for collection) any of the goods, after notifying us in writing either by letter, email or fax, within 14 days following the day after the date of delivery (except as defined in 5.2, and 5.3.6.).
5.3.1. You will be refunded as soon as possible within 30 days of cancellation for any such returned goods, provided that the goods in question are returned (or made available for return) in the same condition that they were in when delivered. You will be liable for all return charges (except as defined in 5.3.4.) if upon return the goods are found to be correct, or as described at the time of order.
5.3.2. It is the responsibility of ‘The Customer’ to ensure that the reasonable care is taken of the goods until they are in our possession, or a carrier appointed by us. Care must be taken when repackaging the goods for return to ensure that no loss or damage occurs in transit, as any goods which cannot be sold as new will be subject to a reduction in the refund given.
5.3.3. A re-packaging and/or re-stocking charge may be applied depending upon the item. This may also be deducted from any refund.
5.3.4. If the goods have been made available for collection by us, all direct costs met by us during the return of goods shall be deducted from any refund. These return charges will equate only to the direct expenses incurred by ‘The Company’ and no profit will be made from the return.
5.3.5. You will be entitled to claim back all carrier/postage costs (both delivery and return) if the goods supplied are faulty. Minor cosmetic damage and natural variances in timber buildings such as knots, natural cracks and shakes are not classed as imperfections or flaws, and not classed as faulty.
5.3.6. We will not accept any return or cancellation if the goods have been altered, assembled, painted or customised in any way.
6.1. We will not accept liability for any product which does not meet ‘The Customers’ required dimensions, unless the precise dimensions have been obtained in writing from us prior to order. All sizes shown are approximate and are subject to manufacturers standard machining tolerances. Dimensions may be changed by the manufacturer without prior notice.
6.2. ‘The Customer’ should check before ordering that the building will be suitable for it's intended purpose.
6.3. ‘The Company’ will not accept liability for issues caused by the installation of any product by a third party.
6.4. If we (or our suppliers) are unable to supply your order, we will refund you in full as soon as possible. In the event that our installers cannot complete an installation on the same day for any reason, they will arrange to return at the first available opportunity. We will not be obliged to pay any compensation for disappointment, inconvenience, or losses incurred under these circumstances.
6.5. We will not be liable a) for losses that were unforeseeable to both parties when the contract was made, b) for losses that were not caused by any breach on the part of the supplier, c) for business losses and/or losses to non consumers.
6.6. In the event that we arrange an installation service, no liability for damage to property or belongings will be accepted in the event that our installers are required to access the site through a house or property (commercial or residential), ‘The Customer’ should ensure that all floor coverings are protected, and any valuables or breakable objects have been removed from the thoroughfare.
6.7. If you do not receive goods ordered within 30 days of the date ordered (unless a longer delivery time had been agreed), we shall have no liability to you unless notified in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
7.1. All products are guaranteed for a period of 12 months from date of purchase. This is a parts-only guarantee, and no labour or installation costs are covered.
7.2. ‘The Company’ is not responsible for any claims based upon extended manufacturer warranties.
7.3. Certain products are covered by a 10-year anti-rot warranty, and will be factory-treated with a basecoat to protect against fungal decay and insect attack. To qualify, your building must be treated again prior to assembly using a high quality spirit-based preservative (e.g. Butinox, Sikkens, Sadolin) to ALL surfaces and edges. The preservative application instructions must be fully adhered to at all times. The guarantee is invalid if your building is customised in any way, or hasn't been constructed as per the manufacturer’s instructions onto a suitably firm, level, free-draining base. There must be at least 60cm (2ft) clear space all around the building to avoid external contact or splash back (i.e. with shrubs, trees or fences), and the building must be re-treated every 12-months with a suitable spirit-based preservative. Cut-out’s (i.e. windows) and end-grain must be sealed with silicone sealant. This warranty is applicable to UK households only, is non-transferrable, and does not cover movement, splitting or warping of the timber. We reserve the right to supply replacement panels only, no labour or transport costs are included. Warranty is applicable to DIY installations only.
8.1. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will remain binding only if it is capable of continuing in existence without the unfair term.
9.1. The contract between us shall be governed by and interpreted in accordance with Scottish law, and the Scottish courts shall have exclusive jurisdiction to resolve any disputes between us.
10.1. We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so, or for any damage, or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
11.1. ‘The Company’ intends to rely upon the written terms set out here, together with our current web site prices, delivery details and contact details. If you require any changes, please make sure you ask for these to be put in writing.
11.2. All terms, conditions, warranties and representations expressed or implied by statute, applicable local law or otherwise in relation to the goods you order are excluded.
11.3. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
These Terms and Conditions do not affect your statutory rights as a consumer.